Alerts & Escalation

Clinical alerts notify care teams when patient readings exceed configured thresholds or when workflow rules fire.

Alert lifecycle

1. Triggered — Reading or rule creates an alert
2. Assigned / visible — Appears on dashboards and patient charts
3. Acknowledged — Care team member takes ownership
4. Resolved — Documented action or clinical resolution

Severity levels

Organizations configure thresholds by program. Typical patterns:

Level	Example
Informational	Trend notification, adherence reminder
Warning	Borderline BP or weight change
Critical	Values requiring timely clinical response

Follow your organization's escalation policy for after-hours and on-call coverage.

Escalation best practices

• Acknowledge alerts promptly to avoid duplicate outreach
• Document patient contact and clinical decision in the chart
• Escalate to supervising provider when protocol requires
• Do not rely on alerts as the sole monitoring mechanism — scheduled chart review remains essential

Notification channels

In-app alerts are always available. Email and SMS notifications depend on organization configuration and vendor availability — see status.healthiago.ai for notification service status when applicable.