Patient Enrollment
Enrolling a patient in Remote Patient Monitoring (RPM) connects the patient record, care program, and devices.
Prerequisites
- Active patient record in your organization
- Ordering provider documented (per your organization's policy)
- Patient consent captured per RPM program requirements
- Compatible device ordered or assigned
Enrollment steps
- Create or locate the patient — Use the Patients list; verify MRN and demographics
- Assign RPM program — Select the appropriate monitoring program and care team
- Configure devices — Assign Tenovi or supported devices; confirm shipping/activation status
- Set alert thresholds — Use organization defaults or patient-specific clinical targets
- Patient onboarding — Provide device instructions; confirm first reading received
First reading
RPM billing and clinical workflows often depend on device transmission days. Confirm the first reading appears in the patient chart with correct timestamp and source (device vs manual).
Troubleshooting
| Issue | Action |
|---|---|
| No readings after device delivery | Verify device linkage in device management; check status page for ingestion issues |
| Patient cannot log in | Reset credentials; verify portal role assignment |
| Duplicate MRN | Contact admin — MRNs must be unique per organization |