Contact Support

Customer support

• Email: support@healthiago.ai
• Hours: Business hours per your organization contract (24/7 for critical outages per SLA where applicable)

Before contacting support

1. Check status.healthiago.ai for known incidents
2. Note your organization name, user email, and patient MRN (if applicable)
3. Include screenshots or timestamps for errors (avoid unnecessary PHI in email subjects)

Security & compliance contacts

For security incidents, BAA questions, or audit requests, use the contacts designated in your Customer Security Onboarding Pack.

Documentation feedback

To suggest improvements to this documentation, email support with subject line Documentation feedback.